See Terms and Conditions

Α. General terms

The car rental website that can be accessed through this website operates under the responsibility of the company THOMAIDIS ACHILLES (VAT number 036591757), with headquarters at L. Katsoni 41, in Kallithea. This means that when you make a Booking you agree that these Terms govern the booking process, in order to rent the car, at the Pick Up Time you will need to enter into an additional Rental Agreement with the relevant Service Provider.

A1. About these terms

  1. By completing your Booking, you accept these Terms and any other terms provided during the booking process.
  2. If any provision of these Terms is (or becomes) invalid or unenforceable:
  • continues to apply to the fullest extent permitted by law
  • you are still bound by the remaining provisions of the Terms.
  1. These Terms have the following provision:
  • Section A: General Terms
  • Section B: Car rental terms

If there is any discrepancy between A and B, the car rental terms will apply.


When booking a rental car, the company THOMAIDIS ACHILLES provides the Platform and is responsible for it but not for the Travel Experience itself (see A3.2 below).

A3. Our Platform

  1. We take all reasonable care in providing our Platform, but we cannot guarantee that all information on it is accurate. To the extent permitted by law, we cannot be held responsible for any errors, outages or omissions of information, although we make every effort to correct/resolve them as soon as possible.
  2. To make a Booking, you may need to create an Account. Make sure all your details are correct and up to date. You are responsible for everything that happens in connection with your Account. For this reason, do not let anyone else use it and keep your username and password confidential.
  3. Unless otherwise specified, you must be at least 16 years of age to use the Platform.

A4. Our values

  1. You must
  • comply with all applicable laws
  • cooperate with any anti-fraud/money laundering audits we need to carry out
  • not use the Platform to cause trouble or to make false bookings;
  • use the Platform for the purpose for which they are intended;
  • not to cause any inconvenience or damage and not to behave inappropriately to staff (or, of course, to anyone else).

A5. Contractual relationship

  1. When you book a Rental Car, your Booking is made either with us:
  • our Terms govern the booking process. When we send you the Booking Confirmation, you enter into a contract with us
  • the Rental Agreement governs the Rental itself. When you sign it at the rental company counter, you enter into a contract (but you will see and accept the basic terms when booking the car).
  1. If there is any inconsistency between these Terms and the Rental Agreement, the Rental Agreement will control.

A6. what are we doing

  1. We provide the Platform on which Service Providers can promote and sell the Travel Experiences they offer and on which you can search, compare and book them.
  2. We do not guarantee that you will receive the exact make and model you reserved (unless expressly stated). The phrase “or similar” means that you could get a similar car (ie the same size, with the same gearbox, etc.). Therefore, the images of the car are indicative only.

A6. Prices

  1. When you make a Booking, you agree to pay the costs, including fees and taxes that may apply.
  2. Some of the values you see may have been rounded to the nearest whole number. The price you pay is based on the original, “unrounded” price (although the actual difference will be minimal anyway).
  3. Obvious errors and typographical errors are not binding. For example: if you book a premium car or book a night in a luxury suite that is mistakenly offered at the price of €1, we will cancel that Booking and refund you the money you paid.
  4. A deleted price is the price of an equivalent Booking to which no discount has been applied (“equivalent” is a booking for the same dates, with the same policies, the same vehicle quality, etc.).

Additional costs and fees

  1. In many cases, an additional ‘young driver charge’ is levied for any driver who is under a certain age (eg 25). In some cases, an additional ‘senior driver charge’ may apply to any driver over a certain age (eg 65). When making a booking on our Platform, you must complete the age of the Lead Driver in order for us to show you details of any age-related charges – which you will pay on Pickup.
  2. In many cases, you will be charged a one-way fee if you drop off the car at a different location. If you intend to do this, you must fill in the delivery location when booking, so that we can let you know if this is possible and show you details relating to any one-way charge, which you pay on Collection.
  3. In many cases, a cross-border fee is charged to move the car to a different country, state or island. In the event that you intend to do this, it is very important that you inform us as soon as possible (this must be done prior to Collection).
  4. Your Rental is priced per 24 hours, so a 25 hour rental, for example, will cost the same as a 48 hour rental.
  5. If, after taking delivery, you decide that you want to keep the car for a longer period, please contact us. We will let you know how much this will cost and we will draw up a new agreement. If you deliver the car late without prior agreement, you may also be charged an additional fee.

Additional facilities

  1. In some cases, you will pay for optional extras (child seats, GPS system, winter tires, etc.) when you reserve the car. In this case, you are guaranteed to get these benefits upon Pickup.
  2. In other cases, you will simply ask for any extras when booking the car. In this case:
  • you pay for them upon receipt, and
  • we do not guarantee their availability to you.

A7. Payment

We are the official merchant for collecting payments made at the time of booking. We will be responsible for handling your payment and ensuring your transaction is completed. In this case, your payment constitutes final settlement of the “due and payable” price.

A8. Policies

  1. When you make a Booking, you accept the applicable policies as they appear during the booking process.
  2. In the event that you cancel the Booking or no-show, any cancellation/no-show charges and any refund will be subject to the applicable cancellation/no-show policy.
  3. Some Reservations cannot be canceled free of charge, while others can only be canceled free of charge before a time limit.
  4. If you believe that you will not arrive on time, please contact us and advise of your estimated time of arrival so that your Booking is not cancelled. In the event of a delay, we are not responsible for the consequences (eg the cancellation of your Booking or any charges you may incur).
  5. In the event of a delay, we are not responsible for the consequences (eg the cancellation of your Booking or any charges you may incur). You are also responsible for obtaining their permission before providing us with their personal data.

A9. Privacy policy and cookies

  1. Please see our Privacy Policy for more information on how we process your personal data.

A10. Accessibility requests

  1. If you have any accessibility request:
  • regarding our Platform and/or services, please contact our Customer Care team
  • regarding your Travel Experience (wheelchair access etc.) please contact us.

A11. Insurance

Please refer to your policy document(s) for terms and further information. These Terms do not apply to insurance.

A12. Intellectual property rights

  1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look and feel, etc.) belong to the company THOMAIDIS ACHILLES and when you use our Platform you agree to use it only for the purpose for which is intended and respecting the conditions defined below in paragraphs A12.2 and A12.3.
  2. You may not monitor, copy, extract/track data, download, reproduce or otherwise use any element of our Platform for commercial purposes without our written permission.
  3. We closely monitor your every visit to our Platform and will block any person (and any automated system) that we suspect:
  • performs too many searches
  • uses a device or software to collect prices or other information;
  • takes actions that unreasonably burden our platform.
  1. When you upload a photo to our Platform (along with a comment, for example), you confirm that:
  • is real (you have not altered the image, for example, or uploaded a photo of another property)
  • does not contain viruses
  • you have permission to share it with us
  • we are allowed to use it on our Platform and for wider commercial purposes (including any promotional content), everywhere and at all times (when you inform us that we can no longer use it, we will consider any such reasonable request)
  • does not violate the privacy rights of others
  • you accept full responsibility for any legal claims against related to it.
  1. We clarify that: we are not responsible for any image uploaded to our Platform and we have the right to remove any image at our discretion (for example, if we determine that an image does not meet the above criteria).

A13. What to do if a problem occurs?

  1. If you have any queries or complaints, please contact our Customer Service team. You can help us help you as quickly as possible by providing:
  • your Booking confirmation number, your contact details, the email address you used when making the Booking
  • brief description of the issue as well as how you would like us to help you
  • any accompanying documents
  1. All queries and complaints are logged, and the most urgent are treated as top priority issues.
  2. We try to resolve disputes internally.

A14. Measures against unacceptable behavior

  1. We have the right to prevent you from making a Booking, cancel Bookings you have made and/or prevent you from using our Platform, our Customer Service. Of course, we will only take these actions if, in our opinion, there is a reasonable reason to do so, such as:
  • fraud or abuse
  • failure to comply with these Terms, applicable law or regulations;
  • inappropriate or unfair behavior (eg violence, threats or breach of privacy) in relation to us, any of the companies we work with or anyone else.
  1. In the event that we cancel a Booking for any of these reasons, you will not be entitled to a refund. We may notify you of the reasons for canceling your Booking unless such notification (a) contravenes applicable law and/or (b) prevents or impedes the detection or prevention of fraud or other illegal activities. If you believe that we have wrongly canceled your Booking, please contact our Customer Service team.

A15. Limitation of Liability

  1. To the extent permitted by mandatory consumer protection legislation, we are only liable for costs incurred by you as a direct result of our negligence. This means that, to the extent permitted by law, we are not liable for, among other things, any:
  • indirect loss or damage
  • wrong email address, phone number (unless due to our error)
  • fortuitous event or event beyond our control.
  1. If you breach these Terms, to the extent permitted by law:
  • we are not responsible for any costs incurred by you and
  • you will not be entitled to a refund.
  1. To the extent permitted by law, our maximum liability (whether for one event or series of events) is for the costs of your Booking.
  2. Nothing in these terms shall limit our liability in respect of ours (i) negligence resulting in death or personal injury or (ii) fraud or false misrepresentation;
  3. It is clarified that: no provision of these Terms confers rights on any third party.
  4. You may be protected by mandatory consumer protection laws and regulations, which give you rights that no company’s terms can override. In this case, our liability is determined not only by these Terms, but also by applicable consumer protection laws and regulations.

A16. Applicable law and competent court

  1. To the extent permitted by mandatory national legislation (for consumer protection), these Terms and our services will be governed by Greek law.
  2. To the extent permitted by mandatory national legislation (for consumer protection), any dispute arising will be submitted exclusively to the competent courts of Athens.

Β. Car rental terms

B1. What should you do?

  1. You must provide us with all the information we need to process your Booking (contact details, pick-up time, etc.).
  2. You must read these Terms and the Rental Agreement and agree that if you breach them:
  • you may have to pay additional fees
  • your Booking may be cancelled
  • the staff at the counter may refuse to give you the car keys.
  1. You should check the specific requirements regarding your Rental, as many items (driver’s license requirements, security deposit amount, required documents, accepted credit cards, etc.) vary by Rental. Please make sure you read carefully:
  • these Terms
  • the basic terms of the Rental Agreement, which you will see at the time of booking, and
  • the Rental Agreement itself, which you will receive on Pickup.
  1. You must be at the rental counter at the specified Pick Up Time: If you are late, there may be a grace period for picking up your car. If you are late (or arrive after any grace period for collection), the car may no longer be available and you may not be eligible for a refund. If you think you will be delayed, it is very important that you contact us, even if it is due to a flight delay and you have given us your flight number.
  2. In the basic terms of the Rental it is stated what the Main Driver must have on Pick-up. You need to make sure that when you arrive at the rental counter, the driver will present everything necessary (eg a driver’s license, any required identification and a credit card in their name, with sufficient funds to cover the deposit).
  3. You must ensure that the Principal Driver is authorized and fit to drive the car.
  4. You must have all the documents (such as ID, voucher and driver’s license) you need on Pickup.
  5. You must show the staff at the counter each driver’s full and valid driver’s license, which they must have held for at least a year (or more, in some cases). In the event that a driver’s license has any remarks/penalty points, please let us know as soon as possible, as they may not be allowed to drive.
  6. You must ensure that each driver will have their driver’s license. Please note that all drivers must have their driver’s license with them at all times.
  7. You must ensure that each child has the appropriate child seat if necessary.
  8. In the event that something happens during the Rental (accident, damage, etc.), you must:
  • contact us
  • do not allow any repairs without our consent
  • keep all supporting documents (repair invoices, traffic reports, etc.) to share with us / the insurance company.

B2. Amendments, cancellations and refunds

  1. We exceed our legal obligations. Even if local law does not require us to offer you specific cancellation rights, we guarantee that we will adhere to our refund policy in the event that you cancel your Booking.
  2. The following ‘Cancellations and Amendments’ terms apply to all Bookings except Bookings marked ‘with a non-refundable rate’ (you cannot amend a Booking with a non-refundable rate and you will not receive a refund if you cancel it).


  1. If you cancel:
  • MORE THAN 48 hours before the scheduled rental start time, you will receive a full refund.
  • LESS THAN 48 hours before or at the pick-up point on the day shown on your booking, we will refund you the amount you paid less the cost of 3 days’ rental. So, if the car rental was for 3 days or less, no refund will be given.
  • AFTER your rental is scheduled to start (or if you simply don’t show up), you will not receive a refund.
  1. The staff at the counter may refuse to hand over the car to you if (the following are examples of possible regulations, consult the terms and conditions):
  • You are not on time
  • You are not eligible to rent a car
  • You do not have the necessary documents
  • The primary driver does not have a credit card in his name, with sufficient funds to cover the warranty on the car.

In the event that this happens, please call us at the rental desk to cancel your Booking, and you will receive a refund, minus the cost of the 3-day rental. Otherwise, you will not be entitled to a refund, unless you can prove that we have not suffered a loss or that the resulting loss is significantly less.

Amendments (changes to your Booking)

  1. You can make changes to your Booking at any time prior to the scheduled collection of the car.
  2. There is no administration fee for changing your Booking, but any changes you make may affect the rental price. Sometimes the only way to change a Booking is to cancel it and make a new one. In this case, we may charge you a cancellation fee on behalf of the rental company.
  3. In the event that a change to your Booking results in a price change or a cancellation fee, we will notify you in advance.

Changes we make

  1. In the event that we need to change your Booking (eg we cannot provide you with the car), you will be informed as soon as possible. In the event that you do not accept this change, you will be entitled to cancel the booking and claim a full refund (regardless of how close in time the date of the Rental is), but we shall have no additional liability for any direct or indirect costs that you may incur arise for you (eg hotel rooms or taxis).

B3. What else should you know?


  1. In any case, drivers must be of the minimum age required to rent or drive a car. In some cases, they must also not exceed an upper age limit. Age limits may vary by Service Provider, location and car type.
  2. Only qualified drivers whose names appear on the Rental Agreement may drive the car.
  3. You must not take the car to another country/state/island and/or deliver it to a different location without prior arrangement.

Later pickup/earlier delivery

  1. In the event that you collect your car later (see B1.4 above) or return it earlier than agreed in the Booking Confirmation, we will not refund you for the period of non-use of the car.